Note that these are strictly from a business marketing perspective. If you are involved in social media for personal fun, then you can ignore all of these (instead focus on some of the personal privacy rules).
1. Have a (really good) website that sells something. It’s simple: if you are engaging in social media for marketing purposes, then you need to have somewhere to send people online (a website) and something that you want them to do (a call to action). You don’t necessarily need to have e-commerce, but you should have a call to action clearly defined on every page of your website (if you don’t have a product to sell, then a good call to action is to call or e-mail you). Without a good website and online call to action, you are wasting your valuable marketing time on social networks.
2. Know who your online customer is. If you don’t have an online customer, then don’t invest marketing time on social media, which is inherently online-based. If you do have an online customer, then get really clear about what that customer does online – where does she spend time? what websites does she visit most? what does she care about? This is Marketing 101, but it’s also easily forgotten in the online world. Remember that in most cases your online customer is very different from your offline customer.
3. Determine where you’re going to focus your efforts. There are lots of social media options out there (i.e. Twitter, blogs, Facebook, LinkedIn, MySpace, etc.), and even huge corporations have trouble managing all of them. My recommendation is that you pick one or two social media outlets and focus your marketing energy there. How do you pick? Well, of course you pick based on your answers to No. 2. Go where your customers are. It’s that simple.
4. Establish an online identity. It is best to use a photograph of a person rather than your logo when interacting in social media spaces. This is because people expect to be social with another person, not a logo. For most small businesses, the “face” of your company is probably going to be your owner/president, but it can vary. The important thing is that you identify a single person who will represent your company in social media settings (Note: this person should best identify with your answers to No. 2). Take some good photos and establish a compelling bio that gives both the person and the company a personality, and you’ve got a winning online identity.
5. It’s not about you. The single biggest mistake companies make when using social media to market is marketing themselves too much. Social media is about community and communication, and if you are too aggressive in your marketing/sales efforts, you will be ignored or, worse, booted and ridiculed. Share interesting industry information that your customers are interested in, participate in discussions about all sorts of topics, and share, share, share. In general, you should share and participate in an indirect manner 90% of the time. Only occasionally should you directly promote your company.
If you want to talk to me about social media and how you can use them to grow your business, then e-mail me or give me a call at 310.453.7008.
Best,
Virginia




